FAQs

We are responding to the rules adopted by the federal and regional authorities in Germany and implementing these throughout the company with immediate effect. Production and all of the associated areas of the business have been halted until further notice since Sunday evening, 22 March 2020, and our staff members have been asked to stay at home. Taking all of the legal safety precautions into account, the logistics, warehouse and administration departments can still be contacted. Tours of the Hobby caravan factory were already called off a few weeks ago as a precautionary measure.

To ensure that our caravan customers in Europe do not lose out in any way as a result of the coronavirus crisis, we are extending the deadlines for leak tests that are due in the next 30 days by 90 days. For more information, please contact your authorised Hobby dealer.

Our comprehensive pandemic plans also take into consideration our European trade partners and suppliers. Appropriate schemes have been developed with the banks to help our trade partners who have had to largely close their sales divisions through the crisis. We are also in contact with all of our suppliers to keep track of the whole process, both during and after the interruption to production.

Many of our trade partners have been forced to close their sales divisions by law, which may result in delays. As the coronavirus/COVID-19 situation is changing every day, we ask our customers to contact their dealer directly to enquire about appointments. With a few exceptions, the service and repair departments of our trade partners are still staffed.

Of course Hobby is here for you. You can contact us from Monday to Thursday between 08:00 and 14:00 and on Friday between 08:00 and 12:00. However, given the current situation, we request that you direct any questions relating to your order or your vehicle to your contract partner. This will enable your query to be answered more quickly and will also relieve the strain on our head office. Thank you very much.