FAQs

Following a four-week shutdown, the Hobby caravan factory is gradually resuming production. Operations will recommence in certain areas from the 20 April onwards in compliance with strict hygiene regulations. Production, occupational health and senior managers are adopting an extensive package of measures to keep the risk of infection for staff members as low as possible. The works council, local health authorities and national occupational safety authorities are also on board.

To ensure that our caravan customers in Europe do not lose out in any way as a result of the coronavirus crisis, we are extending the deadlines for leak tests that are due in the next 30 days by 90 days. For more information, please contact your authorised Hobby dealer.

Our comprehensive pandemic plans also take into consideration our European trade partners and suppliers. Appropriate schemes have been developed with the banks to help our trade partners who have had to largely close their sales divisions through the crisis. We are also in contact with all of our suppliers to keep track of the whole process, both during and after the interruption to production.

Many of our trade partners have been forced to close their sales divisions by law, which may result in delays. As the coronavirus/COVID-19 situation is changing every day, we ask our customers to contact their dealer directly to enquire about appointments. With a few exceptions, the service and repair departments of our trade partners are still staffed.

You can reach us from Monday to Thursday between 08:00 and 14:00 and on Friday between 08.00 and 12.00. Due to the current situation, we request that you direct any questions relating to your order or your vehicle to your contract partner.